FAQs

Where are the products made?

All products are manufactured and shipped from Toronto, Ontario, Canada. 

What is special about the ingredients? 

We at Makeup by Kelly, are dedicated to providing our customers with high-quality organic, natural, and cruelty-free beauty products. We never test on animals. 

What is your return policy? 

Unfortunately, due to hygienic reasons, we cannot accept returns on intimate makeup products. If you need to contact us due to faulty packaging or malfunction, please email us. 

What is your shipping policy?

Great news!  Shipping is a $7.00 flat rate anywhere in Canada and the US and is free with your purchase over $75.00.

Does Makeup by Kelly have VIP perks?

Yes! By joining our exclusive email list, you will be the first to know about upcoming promotions and deals. Enjoy specials and discounts all year round. 

How long will it take for my products to arrive?

Your products should arrive within a week. You will will receive tracking notices on your orders.